How can I pay an outstanding invoice?

If you have Credit Card selected as your payment method, we collect the payments automatically for each transaction. If you have any outstanding invoices it means that your card was declined and you need to do one of the following:

- Update your Credit Card details

- Add a new Credit Card to you Mox account

- Contact your Credit Card provider and authorize Mox payments (if the payments are being blocked).

Once this is completed, please get in touch with your Customer Success Manager to avoid any interruptions to your service and to ensure that the payments are processed correctly.

If you have Bank Transfer selected as your payment and you know that the payment has already been made at your end, please send your bank's payment confirmation to your Customer Success Manager so that we can verify our records.

You can check the status of each of your invoices at any time in the My Subscription section of your Mox account.